Credit issues constrained growth at Commercial Bank Co.
Lean Six Sigma principles applied to improve the credit process
Use rule-based credit policies with faster approval process
Faster customer response time, more delegation to front line and improved accuracy

Lean Six Sigma solves a commercial bank's growth problem
Problem:

As the residential property market slowed, local banks shifted their focus to commercial banking. However, credit issues were a major constraint to growth of the business.

  • Credit issues included credit processes, policies, capabilities and culture
  • Problems existed throughout the organization, from sales force and front line credit approvals team to central group credit
Commercial Bank Co. engaged Bain to help develop a growth strategy to increase the speed, accuracy and efficiency of credit processes and decision making.